Terms of Service

Last updated

These terms apply when you create an account, play or buy anything in Battle Zebra at https://battlezebra.newgames.dev ("the game"). They are an agreement between you and [company legal name] ("we", "us", "our"). By creating an account or playing, you accept them. If you do not agree, please do not use the game.

Our Privacy Policy, Cookie Policy and Refund Policy also apply. If you are a consumer, nothing in these terms takes away the rights that consumer law gives you.

1. Who we are

The game is run by [company legal name], [company address].
Email: [company email]
Support: [support email]

2. Your account

  • Give us accurate information when you sign up, and keep your email address up to date. We use it for sign-in links, receipts and important notices.
  • You must be at least 13 years old to create an account, or older if the law where you live requires it. If you are under 18, you need the permission of a parent or guardian to play and to buy anything, and they accept these terms for you.
  • Keep your password and sign-in links private. You are responsible for what happens on your account, unless it is our fault or you could not reasonably have prevented it.
  • Your account is personal. Do not sell, share, lend or transfer it, and do not use anyone else's.
  • Tell us at [support email] straight away if you think someone else has used your account.
  • You can close your account at any time by writing to [support email].

3. Virtual currency and items

The game may include virtual currency (such as coins or gems) and virtual items (such as cosmetics, boosts, cards or packs). You can earn them by playing, receive them from us or buy them.

  • No cash value. Virtual currency and items are not money. They cannot be exchanged for real money, goods or services, and they are not refunded when your account closes, except where these terms or the law say otherwise.
  • A licence, not ownership. When you get virtual currency or items, we give you a personal, non-exclusive, non-transferable and revocable licence to use them in the game under these terms. You do not own them, and they are not your property.
  • No trading outside the game. You may not sell, trade or transfer virtual currency, items or accounts outside the features the game offers, or buy them from anyone other than us.
  • Changes. We may change, rebalance or retire virtual currency and items, for example to keep the game fair and fun. If we permanently remove something you paid for before you have had reasonable use of it, we will offer you a replacement, an equivalent amount of virtual currency or a refund.
  • If the game closes. If we close the game for good, we will tell you at least 30 days in advance and stop selling virtual currency. Where the law requires it, we will refund paid virtual currency that you could not reasonably have used.

4. Purchases

  • Prices are shown before you buy and include VAT or sales tax where it applies.
  • Payments are handled by our payment provider. We do not see or store your full card details.
  • A purchase is complete when the payment succeeds. We then deliver it to your account straight away and send you a receipt by email.
  • If something you bought does not arrive or does not work as described, contact [support email] and we will fix it, replace it or refund you.
  • We may cancel an order and refund you if the price or description was obviously wrong, or if we reasonably suspect fraud.
  • If a payment is reversed or charged back, we may remove what it bought and restrict the account until the matter is resolved.

5. Your right to cancel

If you are a consumer in the EU, the EEA or the UK, you normally have 14 days to cancel a contract made online, without giving a reason. For digital content such as virtual currency and items, that right ends once delivery starts, if you asked us to deliver immediately and acknowledged that you would lose the right to cancel. We ask for this at checkout. Because we deliver straight away, the right to cancel ends when your purchase reaches your account.

This does not affect your other rights, for example when a purchase is faulty or not as described. Our Refund Policy explains when and how you can get a refund.

6. Playing fair

When you use the game, you must not:

  • cheat, use bots, scripts, macros or modified clients, or exploit bugs (please report bugs to us instead);
  • harass, threaten, impersonate or abuse other players or our staff;
  • post or send anything unlawful, hateful, sexual, violent or infringing, or send spam;
  • choose a name that is offensive or misleading, or that uses someone else's rights;
  • try to get into accounts, systems or data that are not yours, or disrupt, overload or attack the game;
  • copy, reverse engineer or resell the game or its content, except where the law allows it;
  • use the game for any commercial purpose without our written permission.

7. Computer-controlled players

Battle Zebra may show computer-controlled players. Some opponents, teammates, names and leaderboard entries may be run by the game rather than by real people. They help you find a match quickly and keep the game lively, and they do not represent real people.

8. Suspension and closure

We may warn you, remove content or names, reset progress or items gained unfairly, or suspend or close your account if you break these terms, if the law requires it, or to protect players or the game. Unless the law or security prevents it, we tell you why, and you can ask us to review the decision by writing to [support email].

If we close your account because you seriously or repeatedly broke these terms, you lose your virtual currency and items without a refund, except where the law says otherwise. If we close it for any other reason, we give you at least 30 days' notice where we can, and refund paid virtual currency you have not used.

9. Your content

You keep the rights in anything you create in the game, such as names, messages or designs. You allow us to host, show and use it in the game for as long as it is there, so that we can run the service. Do not upload anything you do not have the right to share.

10. Our rights in the game

The game, its software, artwork, music, text and trademarks belong to us or to our licensors. We give you a personal, non-transferable and revocable licence to use the game for your own non-commercial entertainment, under these terms.

11. Changes to the game and to these terms

The game is a live service, so we add, change and remove features, content and items over time. We may also update these terms, for example when the game or the law changes. If a change significantly affects you, we will tell you in the game or by email before it takes effect. If you do not agree with a change, you can stop playing and close your account. If you have unused paid virtual currency at that point, contact us. The "last updated" date shows when these terms last changed.

12. Availability

We work to keep the game running smoothly, but it may sometimes be unavailable, for example during maintenance or updates, or because of problems outside our control. We do not promise that the game will always be available or free of errors.

13. Our responsibility to you

  • If we break these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or of our failure to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.
  • The game is for private entertainment. We are not responsible for business losses, such as lost profits or lost business opportunities.
  • Where the law allows it, our total liability to you is limited to the amount you paid us in the 12 months before your claim.
  • Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit or exclude, including your statutory rights as a consumer.

14. Complaints and the law that applies

If you have a problem, please contact [support email] first. We will try to resolve it quickly.

These terms are governed by the laws of [governing law]. If you are a consumer, you also keep the protection of the mandatory consumer laws of the country where you live, and you may bring a claim in the courts of that country.

15. Other important terms

  • If a court finds part of these terms invalid, the rest still applies.
  • We may transfer our rights and obligations under these terms to another organisation, for example if the game is sold. We will tell you, and your rights will not be reduced. You may not transfer your rights under these terms to anyone else.
  • If we do not enforce a term straight away, we can still enforce it later.

16. Contact

[company legal name], [company address]
Email: [company email]
Support: [support email]